Uniform – Communications

The Duluth Police Department’s Communications Section is the first link into the emergency and non-emergency response system for the Duluth Police Department. The Center is comprised of eight civilians, and supervised by Jessie Flowers. The dispatcher is usually the first contact the public has with the Department.

The Communications Center processes all calls for service handled by the Department. This includes, incoming emergency and non-emergency calls, walk in calls and officer initiated calls. The Department uses the Management Data Systems in-house computer system for record keeping. When an officer is dispatched to a call the initial information is entered into MDS and upon completion of the call, the officer can download the information originally received on to a laptop computer and write the report.

The dispatcher is also responsible for all computer requests through the GCIC/NCIC (Georgia Crime Information Center/National Crime Information Center) network. This network is linked to all 50 states and, the world, through Interpol. The network is used to check license plate information, driver’s license information, criminal history information as well as entering lost/stolen articles and stolen/recovered vehicles into the nationwide systems. Dispatchers can also check to see if a person has an outstanding warrant through this system. This information, delivered in the least amount of time, is vital to the police officer on the street.

Although not a 9-1-1 Center itself, the Department receives emergency calls for service through the conventional ten digit number. Gwinnett County Communications handles all of the 9-1-1 calls for the County and dispatches fire and medical calls for Duluth. If a person calls 9-1-1 and needs the City Police the 9-1-1 operator will transfer them to the Duluth Police Department. Duluth Police Department direct emergency line 770-476-4151